Complaints
Complaints procedure
Not satisfied? Let us know — we will solve it together.
1. Submit your complaint
Send your complaint within 14 days of noticing the issue to info@igo1.nl or WhatsApp +31 6 86066642. Include your name, phone, licence plate and a clear description.
2. Confirmation
You receive a confirmation within 2 business days.
3. Assessment
We assess the complaint based on the facts, the agreement and any vehicle inspection. We aim for a substantive response within 14 days.
4. Resolution
Together we look for a reasonable solution: repair, replacement, price adjustment or fair compensation where applicable.
5. Unresolved?
If we cannot reach agreement, the dispute can be submitted to the competent Dutch court.
Last updated: 14-06-2026 — IGO1 (IgoOne Service), KvK 95137955.